Shipping Policy

 

1. Our Shipping Commitment

At Ceravetopsale, we are dedicated to delivering your essential ceramide skincare products as efficiently and reliably as possible. We offer complimentary shipping on every order to ensure our formulations for restoring your skin's barrier are accessible worldwide.

2. Order Processing & Preparation

Once your order is placed and payment is confirmed, our team begins processing.

  • Processing Time: All orders are prepared for shipment within 1 to 3 business days (Monday through Friday, excluding public holidays).
  • Order Verification: Please ensure your shipping address and contact information are correct during checkout. We are not responsible for delays or non-delivery caused by inaccurate information.

3. Global Shipping & Delivery

We are proud to offer free standard shipping to customers around the globe.

  • Shipping Service: We partner with trusted international carriers to deliver your order.
  • Estimated Transit Time: Once your order leaves our fulfillment center, the estimated delivery window is 6 to 12 business days to most international addresses.
  • Important Note: The estimated delivery time begins from the day your order is shipped, not the day it is placed. Delivery times are estimates provided by our carriers and are not guaranteed, as they may be affected by factors beyond our control.

4. Order Tracking & Communication

You will receive important updates via email:

  • Order Confirmation: Sent immediately after purchase.
  • Shipping Confirmation: Sent once your order has been packaged, left our facility, and is in the carrier's system. This email will contain your tracking number and a link to monitor your package's journey.
  • We recommend saving your tracking information for reference.

5. Factors That May Affect Delivery

While we strive for timely delivery, please be aware of the following potential delays:

  • Customs Clearance: International shipments must pass through customs in the destination country. This process can occasionally add time to the estimated delivery window.
  • Local Holidays & Weather: Regional holidays, severe weather events, or carrier service disruptions can impact delivery schedules.
  • Incorrect Address: Delays or lost packages due to an incorrect or incomplete address provided at checkout are the customer's responsibility.

6. International Customs, Duties & Taxes

  • Shipping Costs: Ceravetopsale covers the cost of shipping your order to your country.
  • Import Fees: Any customs duties, import taxes, or administrative fees levied by the destination country are the sole responsibility of the customer. These fees are not included in your product total or shipping cost, and we have no control over them.
  • Package Declaration: All international shipments are declared with the full value of the contents as required by law. We cannot mark packages as "gifts" or alter the declared value.

7. Unsuccessful Delivery & Lost Packages

  • Failed Delivery Attempts: If a carrier attempts delivery but fails (e.g., no one is available to sign, incorrect address), they will typically leave a notice with instructions. It is the recipient's responsibility to follow up with the local postal service or carrier.
  • Lost in Transit: If your tracking information shows no movement for an extended period (typically beyond 15 business days from shipment), please contact us at [email protected]. We will open an investigation with the carrier.

8. Contact Us

For any questions regarding your order's shipping status or this policy, our customer service team is here to assist.

Email: [email protected]
We aim to respond within 24 hours on business days.